FAQs

Q:  How soon do you ship, what shippers do we use, and when should I expect delivery?

A:  FAST SHIPPING -- all orders are shipped within 24 hours of the order, Monday through Saturday, excluding holidays.  You will receive confirmation and a tracking number for the shipment via email.

A:  Shipping methods -- if your order is under $50 (or international) you get to choose how your order is shipped.

• Delivery to US addresses for order over $50 are shipped US Priority Mail.  Information can be found on our Shipping & Guarantees page.
• We may use UPS Ground for large orders.
• We may also use FedEx Ground or DHL (international orders).
• For quicker receipt of your order, we you can choose to ship via the following (the additional cost will be added to your order):
• Postal Express
• UPS Next Day
• UPS Second Day
• FedEx Express

A:  Delivery -- for Priority Mail, you can expect to receive your order within 3 days from shipping & pickup (depending upon your distance from us).  UPS ground will take 1 to 5 days depending upon distance from Eastern Kentucky.

Q:  What type of payments do you accept for orders?

A:  We accept all major credit cards, ApplePay and Paypal.

Q:  Is my order and private information secured?

A:  Yes.

• Your order using credit card transactions goes through our Shopping Cart that utilizes SSL Secure technology, the highest available ecommerce security method.
•         All payment transactions are secure as our methods are verified and validated by TrustWave and GeoTrust every day -- you can check on us by clicking their icons at the bottom of every page to check.
•         We do not share ANY of your personal information to ANY other party.

Q:  How do I place an order?

A:  Naturally you can order any product on-line, either through our site or our store on ebay.

• Other options include contacting us off-line:
• Call us at 606-725-4201 or Toll-Free 800-246-6333 (800-BIO-NEED)
• Fax us your order at 606-725-4202
• Print out our order form and mail/fax/email the order form to us

Q:  What guarantees do you offer?

      A:  You can see our 100% Satisfaction Guarantee for information.

All of our products are 100% guaranteed to meet your satisfaction.

If for any reason, within 30 days of purchase, you are dissatisfied with the product, we will gladly refund your purchase price.  We naturally request the reason so that we may improve our products and/or service.  We very, very rarely have a return or a complaint.  You do not have to return the product if you are not satisfied, we will still give you a full refund. If unopened, or if there is a problem with the product, we would like to have it and will gladly pay for the return shipping costs (and send you a postal return label).

Please Contact Us if you have ANY problem with the product. We will respond quickly. 

Q:  How do you control the quality of your products?

A:  First, because we do ALL of our own manufacturing here at our factory & office/laboratory, we control all aspects of production for all of our products.

• We follow current Good Manufacturing Practices (cGMPs) for Dietary Supplements and Cosmetics as required by law by the US FDA.
• All ingredients & components are tested & approved in-house
• All products are tested after completion in-house
• We have a complete Quality Control Laboratory with state-of-the-art analytical equipment for testing and verifying our compliance with FDA regulations and material/product specifications

High Performance/Pressure Liquid Chromatograph (HPLC) diagram
Typical HPLC chromatogram 

Fourier Transform Infra-Red Spectroscopy (FTIR) example of raw material spectrum